A Balanced Scorecard is a strategic management tool that helps organisations translate their vision and strategy into actionable objectives and measurable performance metrics.

It was introduced by Robert Kaplan and David Norton in the early 1990s as a way to provide a more comprehensive view of performance beyond just financial outcomes. It usually includes four perspectives that align with the organisation’s strategic goals – financial, customer, employee and internal processes.

When should I use it with a mentoring client?

The Balanced Scorecard is used in various contexts, including:

• Strategic planning is when an organisation seeks to align its day-to-day operations with long-term objectives.
• Performance measurement to evaluate the effectiveness of a business or team’s activities, going beyond financial data.
• Business turnaround situations to identify problem areas and focus on critical improvements.
• Growth or transformation phases such as periods of scaling up, entering new markets, or adopting new technologies.

Download the below PDF for more information and a client template.