This ABM Skills Session focuses on the fourth core competency: Heightened Listening & Enabling Learning. It was facilitated by Brenda Etchells, ABM Head of Learning and Development.

In this session, we will:

• Explore the six levels of listening
• Learn how to listen beyond words
• Recognise when we are not fully engaged in listening
• Identify factors that can impact our ability to listen effectively

Make the most out of your ABM Membership and watch the recording of this event today.